• Connecting Minds Around the World

FAQ

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Internet Inquiries

If there's an info you didn't find on the website.

It is easy. All you have to do is restart the small black rectangular box or the POE with one blue/green light on it. Unplug the POE for about 3 seconds and plug it back in to restart. Follow the same process with the second white router board or MicroTick. With regards to the LAN cable, ensure it is securely plugged into the MicroTick’s port 5 and that the green light is on.
This is usually due to a drop in the network or a power dip.
Install a Surge arrestor multiplug and or UPS. In case of a power dip, this will prevent your connection from dropping.
You can easily access your IP address by holding the Windows and R buttons on your keyboard simultaneously. A window will pop up with the heading “Run”, next type CMD into the window and press the “OK” button. In the next window, type in the following “ipconfig” and press enter. Your PC will provide you with the IPv4 address in the next window.
Before conducting a speed test, please ensure all connected devices are disabled from the network. Make sure the device you wish to put through the speed test is the only device connected to the Internet. Speedtest.net is the best online speed calculator. We highly recommend clients conduct the speed tests via this site to insure accuracy.

Shop Inquiries

If there's an info you didn't find on the website.

Delivery charges apply to physical packages and not online digital services. Delivery charges may vary depending on delivery address and size of order.
VISA, Mastercard, EFT and direct deposits.
Delivery may take 5 – 7 working days.
The UNIWISP website is protected by TLS1.2 AES 128-Encryption. This is the latest and most secure payment gateway. It is the preferred payment gateway for all leading companies.
After payment has been confirmed, a dedicated UNIWISP technician will be appointed to the task.
Yes, customers will receive an invoice via email. This is part of UNIWISP’s mission to go green.
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